The first graduating class

Here are the thirty graduates of the new Retail Trouble Management class at the BellSouth call center in Hyderabad, India. They worked and studied hard for three days, with classes from 9:30 p.m. to 5:30 a.m. the next morning, and all passed the final exam with flying colors.

Congratulations to everybody!

Can you see my smiling face there in the background?

This is me with Mukesh, Durshyant, Subramanian, and Jhency. They are Tier Two agents and thus handle higher level/more complicated calls than Tier One agents. They are very qualified and really know their stuff.

All four have been working at the call center for less than eighteen months, this is proof that hard work pays off, in promotions, more responsibility, and better pay!

Here I am standing in front of a mobile billboard mounted on a truck across the street. It reads: "Rights of admission reserved. Only IT guys are allowed to enter. The best IT jobs are here."

Information Technology is a respected career in India, and there is a lot of competition for jobs... and for the potential employees!




This is the other side of the billboard truck: "We don't believe in equality. To us, IT guys are more equal. The best IT jobs are here."

Companies want their potential employees to feel good about the company and themselves, and thus spend money on advertising in the neighborhood where our building is located, called "HITEC City."